State Farm® Insurance Agent Freddie Crenshaw

"Today i have been working with Ruben on an issue I was having with and auto renewal bill that came in that was for significantly higher than it should have been as I had just adjusted it recently. Ruben with his strong customer service skills again came to the rescue and found that in their system the correct information was being reflected. Ruben and I feel like we are really great friends. lol! I say that because I am a very frequent caller lately and seem to always talk to Ruben. He is always friendly to work with and is very helpful when I call. He has helped me with everything from setting up my auto and homeowners insurance policies to assisting me with setting up the drive safe and save as well as connecting me with Freddie to review my life insurance policies! It doesn’t matter what the issue is, Ruben always assists and does it with class! Thank you Ruben for putting up with this frequent caller. I certainly do appreciate all that you do!"

"I would like to share the wonderful experience I had working with Freddie's team, specifically with Ruben. Ruben was very professional and quick to address my concerns. I previously was with a different agency that knowingly created a duplicate policy and charged me. Despite almost two weeks of me contacting their office and being told that my issue would be addressed, I was faced with dishonesty, lack of accountability, and unresponsiveness. I'm so grateful to have switched agencies and most of all happy that Ruben was able to swiftly action my request."

"Great staff, they are extremely friendly and are quick to help you with any issues you may have. Ruben went above and beyond to get my issues resolved today. The staff always finds a way to get things done."

"Very professional and I got a great insurance rate for my renter's insurance. They made the process very straightforward and I would highly recommend this place."

"I had the opportunity to work with Ruben at State Farm, and I can't say enough about how helpful he was throughout the entire process. From the moment he reached out, Ruben was incredibly patient, attentive, and knowledgeable. He took the time to answer all of my questions in detail and made sure I understood my options before making any decisions. What really stood out to me was his genuine willingness to help, even going above and beyond to ensure I was getting the best coverage at the best rate. His customer service was exceptional, and I felt confident and well taken care of from start to finish. If you're looking for an insurance agent who truly cares about his clients, I highly recommend Ruben at State Farm!"

"Great experience !! Jasmine was so helpful explain my insurance coverage answered all my questions."

"If you are looking for excellent service and great rates look no further. From the start I could tell that Ben and Freddie were going to be attentive and actually care about the customer. If I could give more stars I would. 10 star review."

"Great experience every time I call the office, whether it’s making changes to one of my accounts or just requesting new cards."

"I called his office to cancel our renters insurance. After speaking to his team, I was told it was canceled. However, I was charged again for the month after. When I called again, the other team member said there were no notes reflecting that. It seemed like they were trying to get more autopay payments out."

"Freddie has been such a huge help with my insurance — honestly, I’m so glad I found him. He’s super easy to talk to, explains everything clearly (without all the confusing jargon), and really takes the time to make sure you’re getting exactly what you need. It never once felt like he was trying to “sell” me on anything, which I really appreciated. Just a genuinely good guy who knows his stuff. Highly recommend!"

"Freddie is very knowledgeable and takes the time to explain the questions I had about my policy. He and the people in his office are very welcoming and not pushy or eager to upsell you on your policy."

"I haven't had issues with them in the past, but for the last 5/6 weeks have been dealing with just trying to get them to add a simple item to a personal article policy. It costs almost nothing, but they stopped responding to emails when I ask for updates, anytime I call I get told it'll get done in a few days or a week... except every time I call back that few days just keeps getting pushed out. Its been nothing but empty promises and wasting my time calling them. This has happened at least 4 times now since trying to get this done. If communication and follow through is important, I would look elsewhere."

""Best Experience" Jesse Silva saved me almost $1000 dollars a year on full coverage auto insurance with a $500 deductible instead of a $1000 deductible and even did a 3 way conference call to help handle the cancellation of my then current insurance policy. To me, this is the most excellent customer service I have had from a car insurance company yet. And I am 65 years old. Thanks again Jesse"

"Denver was very informative and friendly!!"

"Excellent service"

"I would like to thank Denver for being very patient and saving me at least $800 in insurance for taking the time out to look and investigate how she can save me money with my insurance on the fixed income thank you Denver I can sleep tonight not worrying how I'm going to make payments you are truly a blessing I hope your company realizes how important you are to the company your friend CF"

"I’ve been a customer with Freddie Crenshaw Agency of State Farm since 2020, having car vehicle insurance. My experience overall has been excellent, and the staff has been understanding, supportive, respectful, and helpful. State Farm is an insurance who stands behind their name with excellence, this has been proven over several years now, since being a customer. From the courtesy calls, finding ways to accommodate my budget in lowering cost of the policy, along with suggestions on other services offered by State Farm. I’m very appreciative specifically for the Freddie Crenshaw of State Farm, they have been tremendously supportive, going above and beyond for me. Special shout-out to Jahira, Thank you for your act of kindness! Much appreciated! All the best to FCA of State Farm Team!"

"Great customer service and I guess what I really loved was the follow through from the Agent's office representative --- friendly, informative, personable and patient! I made the right choice! I even received a hand written thank you note ---- nice touch! I feel like I will get the service I need if I should ever need them."

"Everyone at this office is amazing. They are trustworthy, dependable, professional, and kind. Blessed to have found such a great group of people that have my family and my best interests ant heart, always."

"Jahira was a big help to me and very easy to talk to. She answered all my questions and was very professional throughout. I had come from another State Farm agent and am pleased that I will now be doing business with Freddie's office. Thanks!"

"Worked with Nataly today and she was extremely helpful and very easy to communicate with . Helped explain coverages and the process ! Over all 10/10"

"I like how help me Ruben with my insurance"

"I worked with Nataly at State Farm & she was an incredible asset in our home buying journey. There is so much new information to learn & Nataly happily worked with me to answer all of my questions as well as tweak numbers to get the coverage that worked the best for us. Could not recommend Nataly enough!"

"Great Coustermer service and Hi John, this is Jahira. Was very knowledgeable and helpful."

"Rubén his awesome help me with my new policy and explain everything so that I’m able to understand I would totally recommend him to friends and family"