
State Farm® Insurance Agent Freddie Crenshaw
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nick Cerutti
August 25, 2025
"Freddie and Jesse were incredible to work with. Jesse Silva was extremely response, quick, and diligent. Would highly recommend them!"
Grant Sutton
August 14, 2025
"Freddie is great as is his staff."
"Thank you, Grant! I'm happy to hear that you appreciate the efforts of our team. We’re committed to providing excellent service. Let us know if there's anything else we can assist you with!"
Kaylin Goldstein
August 12, 2025
"Ruben at the Freddie Crenshaw State Farm office is absolutely amazing! I had a question on my insurance policy that I just couldn’t figure out, and he went above and beyond to help me. He was super helpful, incredibly friendly, and just an all-around wonderful person. It’s rare to come across someone who is both so knowledgeable and genuinely kind. Thank you, Ruben, you’re the best!"
"Kaylin, thank you for your wonderful feedback! I'm so happy to hear about your positive experience with Ruben. He truly is dedicated to providing exceptional service and making sure our customers feel supported. If you have any more questions or need assistance in the future, feel free to reach out!"
Lindsey Fernandez
July 25, 2025
"I had a great experience working with Rubin for my renter’s insurance. He was incredibly helpful, efficient, and made the entire process quick and stress-free. Rubin took the time to answer all of my questions thoroughly and ensured I had the right coverage in place. It’s clear he truly cares about his clients and values excellent service. I highly recommend him to anyone looking for a reliable and knowledgeable insurance agent!"
"Thank you, Lindsey, for sharing your positive experience! I'm happy to hear that Rubin made the process smooth and stress-free for your insurance. We’re grateful for your recommendation and are always here to help with any future needs. Let us know if there's anything else we can assist you with!"
Jerry “Jai” T. Joseph
July 25, 2025
"Ruben was very helpful in helping restore my online account. Available and patient ✨ 💜 #ConstructiveFeedback #DivineFriendship #777adventures"
"Hey, Jai! Thanks so much for sharing that Ruben was able to help get your online account back up and running. We’re glad he made the process easier and took the time to walk through it with you. Appreciate you taking a moment to leave a review!"
Roux Lathion
July 22, 2025
"Tony was amazing, helping me with my payments today. He was very thorough and patient."
"Thank you for your review, Roux! I'm happy to hear that Tony provided thorough and patient assistance with your payments. Our team is dedicated to offering exceptional service, and your feedback means a lot. Let us know if there's anything else we can do for you!"
Jean Hoffman
July 21, 2025
"I called State farm regarding my car insurance. Ruben was able to assist me greatly. He was very understanding, calm, knowledgeable and patient. Ruben answered my questions and helped me with my plan. Thank you very much:)"
"Thank you for your review, Jean! I'm happy to hear that Ruben provided you with such excellent assistance. It's great to know he was understanding and knowledgeable in helping with your car insurance plan. We appreciate your feedback and are here if you need anything else!"
Kimberly Lettiere
July 18, 2025
"Called in regarding my auto insurance policy. Asked many detailed questions.All had been Successfully Answered by Rubin!! I had called twice over the past year and the previous team members were not as knowledgeable & efficient as Rubin. I am Highly recommending this State Farm agency for your insurance needs. Ask for Rubin as he’s professional,knowledgeable, able to clearly explain all you questions!!! You can tell he enjoys his job & makes sure your all questions answered !!! He’s an asset to this organization!!!!,"
"Thank you, Kimberly, for sharing your experience! I'm delighted to hear that Rubin was able to assist you with your insurance questions so effectively. It's wonderful to know that his professionalism and knowledge made a positive impact. We truly value your recommendation and appreciate your kind words about Rubin. If you have any more questions or need further assistance, feel free to reach out!"
Jessica Uruchima
July 18, 2025
"Great service from Ruben. Answered all of my questions and was great to work with!"
"Thank you, Jessica! I'm happy to hear that Ruben provided you with excellent service and answered all your questions. We appreciate your feedback and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Christina Porter
July 14, 2025
"Called in to pay my premium today and spoke with Ruben. He was very helpful in getting me situated. He also was very pleasant on the phone. You dont get that to much nowadays. Good job Ruben."
"Thank you for the review, Christina! We appreciate you and your business and we're happy to help you with all of your insurance needs. Thank you for putting your trust in us!"
Mary Walston
July 8, 2025
"Today i have been working with Ruben on an issue I was having with and auto renewal bill that came in that was for significantly higher than it should have been as I had just adjusted it recently. Ruben with his strong customer service skills again came to the rescue and found that in their system the correct information was being reflected. Ruben and I feel like we are really great friends. lol! I say that because I am a very frequent caller lately and seem to always talk to Ruben. He is always friendly to work with and is very helpful when I call. He has helped me with everything from setting up my auto and homeowners insurance policies to assisting me with setting up the drive safe and save as well as connecting me with Freddie to review my life insurance policies! It doesn’t matter what the issue is, Ruben always assists and does it with class! Thank you Ruben for putting up with this frequent caller. I certainly do appreciate all that you do!"
"Mary, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Bailey cares a lot about our customers."
Jalyn Hollis
June 27, 2025
"I would like to share the wonderful experience I had working with Freddie's team, specifically with Ruben. Ruben was very professional and quick to address my concerns. I previously was with a different agency that knowingly created a duplicate policy and charged me. Despite almost two weeks of me contacting their office and being told that my issue would be addressed, I was faced with dishonesty, lack of accountability, and unresponsiveness. I'm so grateful to have switched agencies and most of all happy that Ruben was able to swiftly action my request."
"Thank you, Jalyn, for sharing your experience! I'm glad to hear that Ruben was able to assist you promptly and professionally. It's unfortunate to hear about your previous challenges, but I'm happy you found our team responsive and accountable. If you need anything else, feel free to reach out!"
Jorge Hernandez
June 26, 2025
"Great staff, they are extremely friendly and are quick to help you with any issues you may have. Ruben went above and beyond to get my issues resolved today. The staff always finds a way to get things done."
"Jorge, we appreciate your recognition of our team's friendliness and quick problem-solving. Your feedback about our staff's assistance is greatly valued. Thank you for sharing your experience!"
Matt Siemianowski
June 15, 2025
"Very professional and I got a great insurance rate for my renter's insurance. They made the process very straightforward and I would highly recommend this place."
"Thank you for your review, Matt! I'm happy to hear that you found the process straightforward and received a great rate for your insurance. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Nathan Evans
May 19, 2025
"I had the opportunity to work with Ruben at State Farm, and I can't say enough about how helpful he was throughout the entire process. From the moment he reached out, Ruben was incredibly patient, attentive, and knowledgeable. He took the time to answer all of my questions in detail and made sure I understood my options before making any decisions. What really stood out to me was his genuine willingness to help, even going above and beyond to ensure I was getting the best coverage at the best rate. His customer service was exceptional, and I felt confident and well taken care of from start to finish. If you're looking for an insurance agent who truly cares about his clients, I highly recommend Ruben at State Farm!"
"Thank you, Nathan, for sharing your experience with Ruben! I'm glad to hear how he was able to assist you with such dedication and care. Ruben's commitment to providing exceptional service and ensuring you felt confident in your decisions is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Jessy Flores
May 6, 2025
"Great experience !! Jasmine was so helpful explain my insurance coverage answered all my questions."
"Thank you, Jessy! I'm happy to hear about your great experience with Jasmine. Her dedication to explaining your insurance coverage and addressing all your questions is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Juan Nieves
May 3, 2025
"If you are looking for excellent service and great rates look no further. From the start I could tell that Ben and Freddie were going to be attentive and actually care about the customer. If I could give more stars I would. 10 star review."
"Thank you, Juan, for your fantastic feedback! I'm happy to know that we were able to provide the attentive service you were looking for. Your kind words about our dedication mean a lot to us. If you ever need assistance or have questions, feel free to reach out anytime!"
Alaina Murray
May 3, 2025
"Great experience every time I call the office, whether it’s making changes to one of my accounts or just requesting new cards."
"Thank you, Alaina, for sharing your positive experience! I'm happy to know that each interaction with our office, whether it's updating your accounts or requesting new cards, has been satisfying. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
Aviral Vij
May 2, 2025
"I called his office to cancel our renters insurance. After speaking to his team, I was told it was canceled. However, I was charged again for the month after. When I called again, the other team member said there were no notes reflecting that. It seemed like they were trying to get more autopay payments out."
"Aviral, thank you for taking the time to share your feedback. We're very sorry for any confusion or frustration you experienced. After reviewing your account, we confirmed that your renter’s insurance policy was officially canceled effective April 8th, which was the date you originally requested. We also updated your mailing address at that time to ensure future communications go to the right place. We appreciate your patience and are always here to help if you have any further questions or need additional assistance. Please don’t hesitate to reach out directly—we’re happy to help make things right."
Katherine Rosecrans
April 27, 2025
"Freddie has been such a huge help with my insurance — honestly, I’m so glad I found him. He’s super easy to talk to, explains everything clearly (without all the confusing jargon), and really takes the time to make sure you’re getting exactly what you need. It never once felt like he was trying to “sell” me on anything, which I really appreciated. Just a genuinely good guy who knows his stuff. Highly recommend!"
"Thank you, Katherine, for your wonderful feedback! I'm happy to hear that you found our conversations clear and helpful. It's important to me that you feel informed and confident about your insurance choices. If you ever have more questions or need assistance, I'm here to help!"
Kristofer Clutter
April 21, 2025
"Freddie is very knowledgeable and takes the time to explain the questions I had about my policy. He and the people in his office are very welcoming and not pushy or eager to upsell you on your policy."
"Thank you, Kristofer, for sharing your experience! I'm glad to know that you felt welcomed and that your questions were thoroughly explained. Our team strives to provide a comfortable and informative environment without any pressure."
Vladimir Mitrovic
March 4, 2025
"I haven't had issues with them in the past, but for the last 5/6 weeks have been dealing with just trying to get them to add a simple item to a personal article policy. It costs almost nothing, but they stopped responding to emails when I ask for updates, anytime I call I get told it'll get done in a few days or a week... except every time I call back that few days just keeps getting pushed out. Its been nothing but empty promises and wasting my time calling them. This has happened at least 4 times now since trying to get this done. If communication and follow through is important, I would look elsewhere."
"Thank you for your feedback. Our team strives to provide timely and clear communication, and we regret that we did not meet your expectations in this case. We understand the importance of getting things handled efficiently and appreciate your patience throughout the process. If there is anything further we can do to assist you, please don’t hesitate to reach out directly—we’d be happy to help."
Charles Sands
February 11, 2025
""Best Experience" Jesse Silva saved me almost $1000 dollars a year on full coverage auto insurance with a $500 deductible instead of a $1000 deductible and even did a 3 way conference call to help handle the cancellation of my then current insurance policy. To me, this is the most excellent customer service I have had from a car insurance company yet. And I am 65 years old. Thanks again Jesse"
"Thank you, Charles, for sharing your experience! I'm delighted to know that Jesse was able to assist you in saving money while providing excellent service. It's wonderful to hear that the conference call made the transition smoother for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Zachary West
February 1, 2025
"Denver was very informative and friendly!!"
"Thank you, Zachary! I'm glad to hear that Denver was informative and friendly during your experience. We appreciate your feedback and are here to assist with any future insurance needs or questions you may have."
Julio Ulloa
January 23, 2025
"Excellent service"
"Thank you, Julio, for your wonderful feedback! I'm glad you had an excellent experience with our service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"