State Farm® Insurance Agent Freddie Crenshaw
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Vladimir Mitrovic
March 4, 2025
1
out of
5
rating by Vladimir Mitrovic
"I haven't had issues with them in the past, but for the last 5/6 weeks have been dealing with just trying to get them to add a simple item to a personal article policy. It costs almost nothing, but they stopped responding to emails when I ask for updates, anytime I call I get told it'll get done in a few days or a week... except every time I call back that few days just keeps getting pushed out. Its been nothing but empty promises and wasting my time calling them. This has happened at least 4 times now since trying to get this done. If communication and follow through is important, I would look elsewhere."
We responded:
"Thank you for your feedback. Our team strives to provide timely and clear communication, and we regret that we did not meet your expectations in this case. We understand the importance of getting things handled efficiently and appreciate your patience throughout the process. If there is anything further we can do to assist you, please don’t hesitate to reach out directly—we’d be happy to help."
Charles Sands
February 11, 2025
5
out of
5
rating by Charles Sands
""Best Experience" Jesse Silva saved me almost $1000 dollars a year on full coverage auto insurance with a $500 deductible instead of a $1000 deductible and even did a 3 way conference call to help handle the cancellation of my then current insurance policy. To me, this is the most excellent customer service I have had from a car insurance company yet. And I am 65 years old. Thanks again Jesse"
We responded:
"Thank you, Charles, for sharing your experience! I'm delighted to know that Jesse was able to assist you in saving money while providing excellent service. It's wonderful to hear that the conference call made the transition smoother for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Zachary West
February 1, 2025
5
out of
5
rating by Zachary West
"Denver was very informative and friendly!!"
We responded:
"Thank you, Zachary! I'm glad to hear that Denver was informative and friendly during your experience. We appreciate your feedback and are here to assist with any future insurance needs or questions you may have."
Julio Ulloa
January 23, 2025
5
out of
5
rating by Julio Ulloa
"Excellent service"
We responded:
"Thank you, Julio, for your wonderful feedback! I'm glad you had an excellent experience with our service. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
Craig Fonseca
January 10, 2025
5
out of
5
rating by Craig Fonseca
"I would like to thank Denver for being very patient and saving me at least $800 in insurance for taking the time out to look and investigate how she can save me money with my insurance on the fixed income thank you Denver I can sleep tonight not worrying how I'm going to make payments you are truly a blessing I hope your company realizes how important you are to the company your friend CF"
We responded:
"Thank you, Craig! We are so glad that we could help you with your insurance needs. We are so excited to hear that Enrique was able to save you money on your policies. We are always here for you!"
Chamille Doss
December 26, 2024
5
out of
5
rating by Chamille Doss
"I’ve been a customer with Freddie Crenshaw Agency of State Farm since 2020, having car vehicle insurance. My experience overall has been excellent, and the staff has been understanding, supportive, respectful, and helpful. State Farm is an insurance who stands behind their name with excellence, this has been proven over several years now, since being a customer. From the courtesy calls, finding ways to accommodate my budget in lowering cost of the policy, along with suggestions on other services offered by State Farm. I’m very appreciative specifically for the Freddie Crenshaw of State Farm, they have been tremendously supportive, going above and beyond for me. Special shout-out to Jahira, Thank you for your act of kindness! Much appreciated! All the best to FCA of State Farm Team!"
We responded:
"Thank you, Chamille, for your wonderful feedback! I'm delighted to know that your experience with our office has been excellent since 2020. It's fantastic to hear that our team, especially Jahira, has been supportive and accommodating to your needs. We truly value your appreciation and are here to assist you with any future needs or questions. All the best to you as well!"
Kelly Nyhan
December 9, 2024
5
out of
5
rating by Kelly Nyhan
"Great customer service and I guess what I really loved was the follow through from the Agent's office representative --- friendly, informative, personable and patient! I made the right choice! I even received a hand written thank you note ---- nice touch! I feel like I will get the service I need if I should ever need them."
We responded:
"Kelly, thank you for your wonderful review! I'm glad to hear that our team provided you with friendly, informative, and patient service. I’m thrilled the note added something special to your experience.. We're here to ensure you get the service you need whenever you need it. If you have any questions or need further assistance, don't hesitate to reach out!"
Drew Peterson
December 5, 2024
5
out of
5
rating by Drew Peterson
"Everyone at this office is amazing. They are trustworthy, dependable, professional, and kind. Blessed to have found such a great group of people that have my family and my best interests ant heart, always."
We responded:
"Drew, thank you for your wonderful review! We're glad to know that you feel our team is trustworthy, dependable, professional, and kind. It's truly rewarding to hear that you and your family feel well taken care of by our office. We're always here to support you and ensure your best interests are at heart. If you ever need anything or have any questions, don't hesitate to reach out."
Bob Lump
December 2, 2024
5
out of
5
rating by Bob Lump
"Jahira was a big help to me and very easy to talk to. She answered all my questions and was very professional throughout. I had come from another State Farm agent and am pleased that I will now be doing business with Freddie's office. Thanks!"
We responded:
"Bob, thank you for sharing your experience! It’s great to hear that Jahira was able to assist you with professionalism and care. We look forward to continuing to provide the support you need. Don’t hesitate to reach out anytime!"
dogerboy Villegas
November 26, 2024
5
out of
5
rating by dogerboy Villegas
"Worked with Nataly today and she was extremely helpful and very easy to communicate with . Helped explain coverages and the process ! Over all 10/10"
We responded:
"Thank you for sharing your experience! I'm glad to hear that Nataly was able to assist you effectively and make the process clear. We appreciate your feedback and are here for any future needs you might have."
Nestor Ospina
November 25, 2024
5
out of
5
rating by Nestor Ospina
"I like how help me Ruben with my insurance"
We responded:
"Nestor, thank you for your review! I'm happy Ruben was able to assist you with your insurance needs. We appreciate your feedback and are here for any future questions or assistance you might need."
Alaina Kline
November 16, 2024
5
out of
5
rating by Alaina Kline
"I worked with Nataly at State Farm & she was an incredible asset in our home buying journey. There is so much new information to learn & Nataly happily worked with me to answer all of my questions as well as tweak numbers to get the coverage that worked the best for us. Could not recommend Nataly enough!"
We responded:
"Alaina, thank you so much for your wonderful review! I'm glad to hear that Nataly was such a valuable part of your home buying journey. It's great to know she was able to answer all your questions and adjust the coverage to fit your needs. We truly appreciate your recommendation and are here for any future assistance you might need. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
John Kang
November 5, 2024
5
out of
5
rating by John Kang
"Great Coustermer service and Hi John, this is Jahira. Was very knowledgeable and helpful."
We responded:
"John, thank you for your wonderful review! I'm glad you appreciated our customer service and the care we provide. Your satisfaction is important to us, and we're grateful for your feedback. If you ever need anything in the future, don't hesitate to reach out. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Reene Reyes
October 18, 2024
5
out of
5
rating by Reene Reyes
"Rubén his awesome help me with my new policy and explain everything so that I’m able to understand I would totally recommend him to friends and family"
We responded:
"Reene, I'm so glad Rubén was able to assist you with your new policy and make everything clear for you. It's wonderful to know you would recommend him to your friends and family. We appreciate your recommendation and look forward to helping you with any future needs! - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Cesar Caso
October 16, 2024
5
out of
5
rating by Cesar Caso
"Estoy muy satisfecho de la asistencias de Jesse y su fina atención también pudo asistir me en todo lo relacionado en mi bill y mi seguro claro que con gusto le recomendaré a familiares y amigos."
We responded:
"Gracias por la reseña excepcional, Cesar! Estamos muy contentos de que haya tenido una gran experiencia con nuestro equipo y Yesenia. Estamos felices de tenerlo como parte de la familia de State Farm!"
Marta Santizo-Claggett
October 16, 2024
5
out of
5
rating by Marta Santizo-Claggett
"Jesse Silva help me when I renewed my home insurance a very respectful and understanding"
We responded:
"Marta, thank you for your wonderful review! I'm happy to hear that Jesse was respectful and understanding while helping you renew your home insurance. We appreciate your trust in our office and are always here to assist with any future needs. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Janis Barnes
October 16, 2024
5
out of
5
rating by Janis Barnes
"Denver is a pleasant representative. Very informative about insurance. I enjoy doing business with State Farm. Thanks."
We responded:
"Janis, thank you for your wonderful review! I'm glad to hear that Denver provided you with informative and pleasant service. We truly appreciate your business and look forward to continuing to serve your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Leslie McNamara
October 16, 2024
5
out of
5
rating by Leslie McNamara
"Friendly people, good service"
We responded:
"Leslie, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Freddy Martinez
October 2, 2024
5
out of
5
rating by Freddy Martinez
"Muchas gracias Nataly por tu gran ayuda . Eres la mejor!!"
We responded:
"Gracias, Freddy, por tomarte el tiempo de compartir tu experiencia. Me alegra saber que Nataly pudo ayudarte y que estás contento con su servicio. Siempre estamos aquí para asistirte con cualquier necesidad futura. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Milica Stojanovic
August 30, 2024
5
out of
5
rating by Milica Stojanovic
"Five stars to Nataly for providing us with exceptional service. I can't speak highly enough of her. She is extremely informative and professional, always responsive and reliable!"
We responded:
"Thank you, Milica, for your wonderful review! I'm glad to hear that Nataly provided you with exceptional service. Her professionalism, responsiveness, and reliability are truly valued in our office. If you need any further assistance, we're here to help. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Ognjen Pekic
August 30, 2024
5
out of
5
rating by Ognjen Pekic
"I came in looking for life insurance in the office. Entire team is amazingly professional! My representative was Nataly, she did a formidable job explaining all the details and the process was very smooth. Also she gave an amazing car quote that saved me 15% on the car insurance alone with the same coverage as prior insurance. I highly recommend this office for anyone looking for professional service with great deals!"
We responded:
"Ognjen, Thank you for your wonderful review! I'm glad to hear that Nataly provided you with such a smooth and professional experience. It's great that she could help you save on your auto insurance while maintaining the same coverage. We appreciate your recommendation and are here for any future insurance needs you may have. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Dusan Bojic
August 29, 2024
5
out of
5
rating by Dusan Bojic
"I requested a quote for my auto insurance and Nataly P helped me out. Great service fast and easy to work with, give her a call if you need insurance"
We responded:
"Dusan, Thank you for your positive review! I'm glad Nataly could assist you with your auto insurance quote efficiently. We appreciate your recommendation and are here for any future insurance needs you may have. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Dav Brighton
August 23, 2024
5
out of
5
rating by Dav Brighton
"Nataly provided so much depth, thoughtfulness, and clarity when figuring out my insurance situation - far and away the best experience I've had working with an insurance agent."
We responded:
"Dav, thank you for your kind words! I'm happy to know that Nataly provided depth, thoughtfulness, and clarity in your insurance situation. We appreciate your feedback and look forward to assisting you with any future needs. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Ahmar Arshi
August 21, 2024
1
out of
5
rating by Ahmar Arshi
"Freddie Crenshaw used to be good, not anymore. Several customer service issues. Nobody is able to provide the breakdown of why they charged me fortune for my 6 months premium, even after several weeks of communication. Customer service persons don't care about your needs, they will be all happy and smiley but don't work for you. Freddie seems to be the only caring person but seems like he is struggling with the new system that changed things upside down for this agency. My last years comments were "is the best. Their claims processing is awesome, I am sold." but now the customer service is nowhere near "good". I am very unhappy with this agency."
We responded:
"Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experiences with our customer service. I'm glad we had the opportunity to speak directly and address your concerns. Your feedback is incredibly valuable and has already been incorporated into our training to improve our service. I appreciate your kind words about my efforts, and please know that I am actively working to better understand and adapt to the new system to ensure we continue to meet your expectations as we did in the past. We are committed to restoring your confidence in our agency and providing the level of service you've known and appreciated. Thank you once again for your honesty, and for giving us the chance to make things right. We hope to serve you better moving forward. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Karina
August 13, 2024
5
out of
5
rating by Karina
"Nataly is very personable, friendly, and actually takes the time to explain the insurance policy to us. She is the nicest and most helpful representative I have had. Great at her job and is helping my family save thousands on insurance while getting more coverage compared to the insurance we had with a different company."
We responded:
"Hey Karina, Thanks for the awesome review! I'm glad Nataly could help you and your family save money while getting more coverage. She's truly a valuable part of our team and always goes the extra mile to explain policies clearly. If you ever need anything else, we're here for you! - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"