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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Freddy Martinez

Freddy Martinez

October 2, 2024

5  out of  5
rating by Freddy Martinez
"Muchas gracias Nataly por tu gran ayuda . Eres la mejor!!"
We responded:
"Gracias, Freddy, por tomarte el tiempo de compartir tu experiencia. Me alegra saber que Nataly pudo ayudarte y que estás contento con su servicio. Siempre estamos aquí para asistirte con cualquier necesidad futura. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Milica Stojanovic

August 30, 2024

5  out of  5
rating by Milica Stojanovic
"Five stars to Nataly for providing us with exceptional service. I can't speak highly enough of her. She is extremely informative and professional, always responsive and reliable!"
We responded:
"Thank you, Milica, for your wonderful review! I'm glad to hear that Nataly provided you with exceptional service. Her professionalism, responsiveness, and reliability are truly valued in our office. If you need any further assistance, we're here to help. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Ognjen Pekic

August 30, 2024

5  out of  5
rating by Ognjen Pekic
"I came in looking for life insurance in the office. Entire team is amazingly professional! My representative was Nataly, she did a formidable job explaining all the details and the process was very smooth. Also she gave an amazing car quote that saved me 15% on the car insurance alone with the same coverage as prior insurance. I highly recommend this office for anyone looking for professional service with great deals!"
We responded:
"Ognjen, Thank you for your wonderful review! I'm glad to hear that Nataly provided you with such a smooth and professional experience. It's great that she could help you save on your auto insurance while maintaining the same coverage. We appreciate your recommendation and are here for any future insurance needs you may have. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Dusan Bojic

August 29, 2024

5  out of  5
rating by Dusan Bojic
"I requested a quote for my auto insurance and Nataly P helped me out. Great service fast and easy to work with, give her a call if you need insurance"
We responded:
"Dusan, Thank you for your positive review! I'm glad Nataly could assist you with your auto insurance quote efficiently. We appreciate your recommendation and are here for any future insurance needs you may have. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Dav Brighton

August 23, 2024

5  out of  5
rating by Dav Brighton
"Nataly provided so much depth, thoughtfulness, and clarity when figuring out my insurance situation - far and away the best experience I've had working with an insurance agent."
We responded:
"Dav, thank you for your kind words! I'm happy to know that Nataly provided depth, thoughtfulness, and clarity in your insurance situation. We appreciate your feedback and look forward to assisting you with any future needs. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Ahmar Arshi

August 21, 2024

1  out of  5
rating by Ahmar Arshi
"Freddie Crenshaw used to be good, not anymore. Several customer service issues. Nobody is able to provide the breakdown of why they charged me fortune for my 6 months premium, even after several weeks of communication. Customer service persons don't care about your needs, they will be all happy and smiley but don't work for you. Freddie seems to be the only caring person but seems like he is struggling with the new system that changed things upside down for this agency. My last years comments were "is the best. Their claims processing is awesome, I am sold." but now the customer service is nowhere near "good". I am very unhappy with this agency."
We responded:
"Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experiences with our customer service. I'm glad we had the opportunity to speak directly and address your concerns. Your feedback is incredibly valuable and has already been incorporated into our training to improve our service. I appreciate your kind words about my efforts, and please know that I am actively working to better understand and adapt to the new system to ensure we continue to meet your expectations as we did in the past. We are committed to restoring your confidence in our agency and providing the level of service you've known and appreciated. Thank you once again for your honesty, and for giving us the chance to make things right. We hope to serve you better moving forward. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Profile photo of Karina

Karina

August 13, 2024

5  out of  5
rating by Karina
"Nataly is very personable, friendly, and actually takes the time to explain the insurance policy to us. She is the nicest and most helpful representative I have had. Great at her job and is helping my family save thousands on insurance while getting more coverage compared to the insurance we had with a different company."
We responded:
"Hey Karina, Thanks for the awesome review! I'm glad Nataly could help you and your family save money while getting more coverage. She's truly a valuable part of our team and always goes the extra mile to explain policies clearly. If you ever need anything else, we're here for you! - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
Profile photo of Susan Close

Susan Close

July 12, 2024

5  out of  5
rating by Susan Close
"Nataly P. was exceptional in helping me set up my new renters insurance. She made sure to walk through everything with me and answer all my questions."
We responded:
"Thank you for sharing your experience, Susan! I'm glad Nataly was able to assist you with setting up your new renters insurance and provide thorough explanations. We're here for you whenever you have questions or need assistance in the future! - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Whitney Simon

June 21, 2024

5  out of  5
rating by Whitney Simon
"Nataly and Freddie have been such wonderful resources for our family. They’re very knowledgeable, have helped answer many questions along the way and are a pleasure to work with. The rates and coverage they offered were the best we found and made the switch from our previous company as seamless as possible."
We responded:
"Whitney, I'm thrilled to hear that Nataly and I could provide your family with knowledgeable and seamless service! We're pleased that you found our rates and coverage to be the best fit for you. Thank you for choosing us as your insurance agency! - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Dave Simmons

June 4, 2024

5  out of  5
rating by Dave Simmons
"Nataly offered a thorough review of my home snd auto policy. She suggested changes to the policy to better protect my property and was never pushy. All-in-all, a really positive experience!"
We responded:
"Dave, we're pleased Nataly provided a thorough review of your home and auto policy, suggesting beneficial changes without being pushy. We're happy you had a positive experience with us! If you ever need further assistance or have questions, feel free to reach out. Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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A. S.

April 4, 2024

5  out of  5
rating by A. S.
"Allan was extremely helpful, professional, kind and courteous with helping me with my insurance plan. When I had questions he was able to answer them patiently and thoroughly. Will be back!"
We responded:
"Thank you for the glowing review! I'm pleased to hear that you found our assistance helpful and thorough! We are grateful for the opportunity to provide you with excellent service and look forward to assisting you with your insurance needs in the future! - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Janay Brunson

April 3, 2024

5  out of  5
rating by Janay Brunson
"I was helped by Allan today and he was fantastic! He was kind, knowledgeable and patient with all my questions. He saved me almost $100 on my car insurance package and walked me through my coverage, explaining every detail. He even taught me how valuable renter's insurance is so I got that too! I'm honestly glad to switch from GEICO, they have never offered this level of customer service and care."
We responded:
"Thank you for the fantastic review, Janay! I'm pleased to hear that Allan provided you with knowledgeable and patient service, saving you money on your car insurance and explaining your coverage thoroughly. We're grateful for the opportunity to assist you with your insurance needs and look forward to serving you in the future. Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Stormwatcheagle

March 8, 2024

5  out of  5
rating by Stormwatcheagle
"Allan Herrera helped me with my car insurance and bundled in a life plan as well. He was able to get me a better deal than when I was with Progressive. His professionalism and demeanor are the best experience I have ever had with an insurance agent."
We responded:
"Hello, thank you for sharing your experience with Allan!. We are thrilled to hear that Allan was able to provide you with a better deal on your car insurance and life plan compared to your previous provider. Allan's professionalism and exceptional service are qualities we strive for in our team. We appreciate your kind words and look forward to continuing to provide you with great customer service. - Freddie Crenshaw - State Farm Insurance Agent, Chicago, IL"
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Jason Schon

February 19, 2024

5  out of  5
rating by Jason Schon
"Felt like I could get more bang for my buck and Allan made it happen. Not only that but everyone in the office was super friendly. Definitely recommend"
We responded:
"Jason, thank you for taking the time out of your day to leave us a review! We love hearing about how Allan provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Alex Dukes

February 19, 2024

5  out of  5
rating by Alex Dukes
"Denver was so informative and knowledgeable when helping me through my auto claim. Wonderful!"
We responded:
"Hi Alex! Thank you for the amazing review. Denver is a great asset to our agency and we are so glad to hear that they provided wonderful service."
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Rebecca Kusiak

February 19, 2024

5  out of  5
rating by Rebecca Kusiak
"Denver went over my current coverage and even though I’m not ready to move from my current company, she was still very helpful and understanding."
We responded:
"Rebecca, thank you for sharing your experience with Denver! We greatly appreciate you letting us be your good neighbor!"
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Alan Harper

February 12, 2024

5  out of  5
rating by Alan Harper
"I recommend Freddie and his team for auto insurance. They made switching over very easy and his staff was friendly. Highly recommend."
We responded:
"Thank you for the five-stars, Alan! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Heather Towns

Heather Towns

February 12, 2024

5  out of  5
rating by Heather Towns
"Freddie and his team are great. They helped me save money on my renters insurance. Highly recommend."
We responded:
"Heather, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Frances Spreer

Frances Spreer

January 15, 2024

5  out of  5
rating by Frances Spreer
"Great team!! Responsive, easy to understand and very efficient. And, very good rate."
We responded:
"Frances, thank you! We appreciate your trust in us to take care of your insurance policies."
Profile photo of Yousof Sultani

Yousof Sultani

January 12, 2024

5  out of  5
rating by Yousof Sultani
"Alan Herrera got me an amazing deal with State Farm. I left Progressive after 4 years because I was paying around $500 more on car insurance. Alan was super helpful, walked me through the entire process, gave me the exact deal I was getting at Progressive for hundreds cheaper. Super grateful to you Alan!"
We responded:
"Yousof, we are grateful for your kind words and thrilled to hear about your positive experience with Alan. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Alan exceeded your expectations."
Profile photo of Amber Ahmar

Amber Ahmar

January 12, 2024

5  out of  5
rating by Amber Ahmar
"I had 2 claims recently and the way Freddie Crenshaw staff and State Farm handled those claims made me stick to them forever. I never had such feelings about any other auto / home insurance provider before. Most of the times we think of insurance providers two faced folks who have their happy face when selling insurance and grumpy / upset face when working on claims. This is not at all the case with Freddie Crenshaw State Farm. Freddie himself calls me every other month and check if I have any issues. Plus the 2 claims I had recently and the way those were handled touched my heart. When you run into accidents and life events, you already are going through trauma and having people like Freddie Crenshaw agency, his staff, State Farm is a blessing. I get contacted from other insurance companies on a weekly basis and deciding factor was always lower premiums for me but with the experience that I got from Freddie / State Farm totally changed my perspective. I will still push Freddie to keep my premiums to low or comparable to others but one more deciding factor for me is the claim processing and mental satisfaction. I cannot than you enough Freddie. I am sold."
We responded:
"Amber, thank you for sharing your positive experience with us. Our team works hard to provide a great insurance experience, and we are thrilled to hear that you are happy with our services, solidifying your trust in us. We understand the stress that comes with accidents and life events, and we are dedicated to providing support and efficient service during these challenging times. Our team strives to be proactive with check-ins, and the overall approach of our agency aims to offer a consistent and positive experience for our clients. Your loyalty and trust are greatly appreciated, and we are committed to maintaining this standard of service. If you ever need assistance or have concerns, please feel free to reach out. We are grateful to have you as part of the Freddie Crenshaw State Farm family. Thank you for choosing us."
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Marco Reyes

January 11, 2024

5  out of  5
rating by Marco Reyes
"Jesse Silva went to work IMMEDIATELY and within 24 hours I had the BEST possible insurance rate for my new property! Well done Jesse!"
We responded:
"Marco, thank you for sharing your experience with Jesse! We greatly appreciate you letting us be your good neighbor."
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84chhim

January 10, 2024

5  out of  5
rating by 84chhim
"Just cancelled with weak ol’ Farmers after 2 frustrating years and signed up for auto/home with my good friend Allan H. I worked with Allan at our last career for over 7 years and what do you know, he sells insurance now. After shopping online for a week or so, crunching numbers and getting quotes from all the major companies, State Farm was looking better and better than the rest for my current situation. Progressive was somewhat close but Allan’s SERVICE, and ability to provide competitive auto and the best home pricing, ultimately won my business. Thanks again my guy! CHEERS🍻"
We responded:
"Thank you so much for choosing State Farm and for entrusting Allan H. with your insurance needs. We're thrilled to hear about your positive experience and how Allan's service and competitive pricing stood out among the rest. We truly appreciate your trust and look forward to providing excellent service for your auto and home insurance. If there's anything else we can assist you with or any questions you have, please don't hesitate to reach out."
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KT Ford

January 5, 2024

5  out of  5
rating by KT Ford
"Allen was very kind and help me switch my insurance over or was very knowledgeable and gave me all the information he called me back when he said he would and was very helpful and I would recommend State farm insurance to anyone"
We responded:
"KT, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Carlos Carrillo

January 3, 2024

5  out of  5
rating by Carlos Carrillo
"Amazing customer service from Jesse Silva"
We responded:
"Carlos, thank you! We appreciate you taking the time to leave a shout out for Jesse. Please don't hesitate to reach out if you need anything."